Fix error code 0x803F8001 when playing a game on Xbox One

Solution 1: Check Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again:

Go to support.xbox.com/en-US/xbox-live-status and check




Solution 2: The game was downloaded by another family member

If the game is licensed to another family member, do one of the following:

· Have the family member who purchased the game sign in to the Xbox One console.

· Set the Xbox One as the home console for the user who purchased the game. See the below steps:

Scroll left from Home to open the guide.

Select Settings.

Select All Settings.

Select Personalization.

Select My home Xbox.

Review the information, and then do one of the following:

· Select Make this my home Xbox to designate the console as your home Xbox.

· Select This is not my home Xbox to remove the designation.

Solution 3: The game is disc-based

Insert the game disc into your Xbox One console.

See more info@ support.xbox.com/en-US/games/game-setup/install-play-delete-game