Post by Admin on Jan 23, 2018 0:48:36 GMT
Here's how to Fix frequent disconnects & intermittent connectivity when connected to IPVanish. Hit www.ipvanish.com/?a_aid=ifk&a_bid=48f95966 and Set up IPVanish on your computer and/or other devices today. Learn more?
IPVanish support staff and administrators continuously monitor the uptime and quality of service provided by all of their VPN servers. In most cases, new intermittent connectivity issues are resolved within a couple business days. However, not all of these issues are caused by the VPN server, and in most cases they are related to issues localized to the end-user. It is recommended that the following steps be taken:
1. Make sure that if you are using a wireless or cellular data connection that you have a consistently strong signal that isn't being interrupted. This is often overlooked as any device with a motor (fan, treadmill, refrigerator, etc.) can disrupt a wireless signal enough to cause intermittent problems.
2. Attempt to connect to the closest server to your present location; servers further away are subject to more hops which include more chances for packet loss.
3. Try to use a TCP-based connection (PPTP/OpenVPN-TCP) as UDP connections do not have the same error-correction and can be less stable.
4. Verify that your security software is not causing a bottleneck when scanning inbound and outbound traffic for trojans/viruses.
If necessary, exclude the relevant ports:
OpenVPN = TCP and UDPports 443 and 1194.
PPTP = ports TCP/1723 & GRE.
L2TP = ports UDP/500, UDP/1701 & UDP/4500 & ESP.
We just take ESET Smart Security as an example here:
Reboot your equipment - modem, router, and computer in that order. A stuck process could be causing delays in processing, and you'd never know about it.
If you're unable to get your connection to remain stable/connected without it disconnecting, you may want to consider either using the built-in auto reconnect option for your chosen protocol, or if using our client, make sure to enable that in the preferences.
1. Make sure that if you are using a wireless or cellular data connection that you have a consistently strong signal that isn't being interrupted. This is often overlooked as any device with a motor (fan, treadmill, refrigerator, etc.) can disrupt a wireless signal enough to cause intermittent problems.
2. Attempt to connect to the closest server to your present location; servers further away are subject to more hops which include more chances for packet loss.
3. Try to use a TCP-based connection (PPTP/OpenVPN-TCP) as UDP connections do not have the same error-correction and can be less stable.
4. Verify that your security software is not causing a bottleneck when scanning inbound and outbound traffic for trojans/viruses.
If necessary, exclude the relevant ports:
OpenVPN = TCP and UDPports 443 and 1194.
PPTP = ports TCP/1723 & GRE.
L2TP = ports UDP/500, UDP/1701 & UDP/4500 & ESP.
We just take ESET Smart Security as an example here:
Reboot your equipment - modem, router, and computer in that order. A stuck process could be causing delays in processing, and you'd never know about it.
If you're unable to get your connection to remain stable/connected without it disconnecting, you may want to consider either using the built-in auto reconnect option for your chosen protocol, or if using our client, make sure to enable that in the preferences.